Return and Cancellation
Returns & Exchanges Policies:
All our items are made with utmost care and love but if you are not happy with your purchase for any reason, we will be happy to issue a refund. You may return the item (at your own shipping costs) in its original condition and with its original package within 5 days of the purchase. Once we receive the item, we will issue the refund (minus our shipping costs). We’d appreciate if you could provide tracking details and delivery confirmation. The refunds will be made the same way as the payment method; our shipping costs will be deducted from the refund.
All items are shipped within 1-2 business days. You may request for express mail services which can be provided at an extra cost. Please ensure that the correct mailing address is provided at the time of checkout so we can get your purchase to you or your loved ones on time! We provide our buyers with a tracking number as soon as we ship out their items.
We use USPS First Class Mail -which includes delivery confirmation- for all items shipped to US addresses. Most packages take between 3-5 business days to arrive, as per the USPS regulations. As mentioned before, you can opt for your package to be shipped out through Priority Mail or Express Mail for an additional cost.
ALWAYS AVOID YOUR MALA GETTING WET OR CONTACTING WATER AS THAT MAKES THE STRING WEEK.
Your mala is a precious part of your life. When we make each mala, we hope our buyers will use it lifelong. Mala making requires patience, as does the maintenance of your mala. Any vigorous exercise (with your mala) or bathing/swimming may cause damage to it.
We make our malas and bracelets keeping in mind your need for positivity energy. Although your mala absorbs negative energy, you must clean your mala regularly to ensure that the mala does not become saturated with negativity and reflect it back to you. Leaving your mala in natural sunlight for a few hours could do the trick for removing negativity.
Malas strung on a natural silk thread are delicate and we urge our buyers to avoid frequent stretching. Too much stretching may damage your mala.
Often my buyers ask why they their malas or bracelets have slight discolorations or differences from the pictures shown. This is due to each gemstone’s natural originality and uniqueness. Each stone is slightly different from the other, which is why your mala is special from the same one another buyer may receive.